![]() Check to see if your computer modem, caller ID box, fax machine or alarm/security system are preventing people from calling you.Ī problem with your phone, cords or jacks could be why calls aren't reaching you. Other home equipment can interfere with your service.If this problem happens only when the weather is foul, try again when the storm has passed or switch to a corded phone. Electrical storms, heavy precipitation, excessively strong winds and other inclement weather can interfere with phone reception, particularly if you're using a cordless phone. Check the weather next time you experience this problem.If the problem goes away, the issue is the receiver, and you need to contact your satellite TV provider to get it fixed. Try unplugging the receiver from the phone line and retesting. A satellite receiver can cause callers to hear fax tones.If you went away for a while and put a vacation hold on your service, you won't be able to receive calls until you reactivate your service.Learn about setting up payment arrangments or getting your service restored. In this case, take action quickly to avoid having your service fully disconnected. ![]() You may still have a dial tone, but won't be able to make or receive calls. If you're behind on your bill payments, your account could be suspended.You cannot get calls on Pure Broadband lines. If you are a Pure Broadband customer and only have our internet service, then you may have a dial tone, but you do not have true telephone service.Change the batteries on your cordless phone.Check your ringer - has it been turned off?. ![]() There are some common and easy-to-fix problems you can check:
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